Dear Ken,
I hope this letter finds you and your family well.  I just wanted to drop you a line to say thanks and tell you how much your firm is truly a blessing.

The few times I have had to use attorneys in my life, I have never met one like yourself.  I must say you are the most personable and down to earth.  It's not everyday you meet someone in your profession that really cares about what happens to each and every individual like yourself.  The phone calls alone you and your staff made to me were a bright spot in my day.  I could go on with pages of how much you and your staff mean, but I know you're a busy man.  If anyone ever wants a personal reference, please have them give me a call.

Thanks again Buddy,
Truly yours, 
J. N., Jr.

Dear Kenneth,

I would like to take this opportunity to thank you and your law firm for the help and support you have given me.

Every time I call with a question or problem, I am able to talk with someone when I called or I received a prompt return call. You speak to me without any legal jargon, so I understand what your answers are.

Your staff knows who I am and can talk to me without having to check my file to know what I am talking about. Everyone working with me stays up-to-date on my case.

It is very rare to find a business that makes you feel you are a part of a team.
 
You have not only been there for me as a law firm, I feel you have shown concern for my physical problems. With your assistance, I have been able to obtain the medical care that I needed concerning my injuries.

Thank you for making me feel like a person instead of a number.

Sincerely,
N.